e2be Privacy Policy
We are committed to protecting your personal data. This policy explains exactly what we collect, how we use it, and the rights you hold as an e2be player.
e2be is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes the types of information we collect when you register for and use e2be, how we use that information, with whom we may share it, how we keep it secure, and the rights you have over your personal data. This policy applies to all players accessing e2be from Bangladesh and any other jurisdiction.
By registering an account with e2be or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should discontinue use of e2be and contact our support team to request account closure.
Your Privacy at a Glance
No Data Selling
e2be never sells your personal data to any third party under any circumstances.
No PIN Storage
bKash and Nagad PINs are never stored by e2be. Payments route through secure provider APIs only.
SSL Encryption
All data transmitted between your device and e2be is protected with SSL encryption at all times.
Right to Access
Request a copy of the personal data e2be holds about you at any time by contacting our support team.
Cookies Used
e2be uses essential session cookies and optional analytics cookies. Manage preferences in your browser settings.
Contact Us
For any privacy-related request, reach e2be at [email protected]. We respond within two business days.
1. Information We Collect
When you register for and use e2be, we collect the following categories of personal information. Some data is provided directly by you during registration; other data is collected automatically as you use the platform.
- Registration data: your mobile phone number used for account creation and SMS verification, a chosen username, and the password you set at registration.
- Identity verification data (KYC): where required, a government-issued photo ID such as a National ID card or passport, a photograph, and proof of address. Collected only when required and handled with the utmost care.
- Financial data: records of deposits and withdrawals through your e2be account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, dates, and reference numbers. e2be does not store raw bKash or Nagad PINs or full bank account numbers.
- Usage and gameplay data: your betting history, game sessions, wagers placed, outcomes, bonus usage, and platform navigation patterns. Used to operate the platform and detect fraudulent activity.
- Technical data: your IP address, device type, operating system, browser type, mobile network operator, and session timestamps. Collected automatically to ensure platform security and optimise performance on Bangladeshi mobile networks.
We collect only the minimum personal data necessary to operate the platform and comply with applicable obligations. We do not collect sensitive personal data beyond what is required for KYC and fraud prevention purposes.
2. How We Use Your Information
e2be uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis — including where processing is necessary to perform the contract between you and e2be, to comply with legal obligations, or where we have a legitimate interest not overridden by your rights.
- To create and manage your e2be account, verify your identity, and administer your gameplay activity, deposits, and withdrawals.
- To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records.
- To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
- To provide customer support, respond to account queries, process complaints, and send transactional SMS notifications such as deposit confirmations and withdrawal status updates.
- To personalise your e2be experience including displaying relevant promotions based on your gameplay history, and to improve the platform through aggregate analysis of usage patterns.
3. Payment Data and Financial Information
e2be takes particular care with financial data. When you make a deposit via bKash or Nagad, the transaction is processed directly through the secure API provided by those payment services. e2be receives a transaction confirmation including amount, reference number, and timestamp — but does not receive or store your bKash PIN, Nagad PIN, or the underlying mobile banking credentials associated with your account. The same applies to Rocket and Upay transactions.
For bank transfer deposits, e2be collects only the information necessary to match incoming transfers to the correct player account. Full bank account details are not retained beyond the period needed to process the transaction. All financial records are stored in encrypted form and are accessible only to authorised personnel on a strict need-to-know basis.
4. Sharing Your Information
e2be does not sell your personal data to any third party. We share your personal information only in the limited circumstances described below. In each case, we share only the minimum data necessary for the specific purpose.
- Payment service providers: we share the transaction reference and amount with bKash, Nagad, Rocket, Upay, and our banking partners solely to process your deposits and withdrawals. These providers are contractually bound to protect your data and may not use it for any other purpose.
- Game studio providers: we share session identifiers and anonymised gameplay data with certified game providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and PG Soft to facilitate game functionality, fair play auditing, and RTP verification.
- Legal and regulatory disclosure: if required by applicable law, court order, or a legitimate request from a law enforcement or regulatory authority, e2be may disclose your personal data to the extent required. Where legally permitted, we will notify you before making such a disclosure.
Under no circumstances does e2be share, rent, or sell your personal data to advertising networks, data brokers, or unaffiliated marketing companies. Your data is used solely to operate and improve e2be.
5. Cookies and Tracking Technologies
e2be uses cookies and similar tracking technologies to operate the platform, maintain your session state, and — with your consent — collect analytics data that helps us improve our service. A cookie is a small text file placed on your device when you visit e2be. Cookies do not contain your password, PIN, or payment credentials.
e2be uses three categories of cookies. You may manage non-essential cookies through your browser settings. Disabling essential session cookies will prevent you from logging in to e2be.
- Essential session cookies: required for the platform to function. These maintain your logged-in state, remember your language preference, and enable core features such as deposit flow and game loading. They are deleted when you close your browser session.
- Analytics cookies: used with your consent to collect anonymised data on how players navigate e2be. This helps us identify slow-loading pages, popular game categories, and navigation patterns on Bangladeshi mobile devices. No personally identifiable information is included in analytics data.
- Preference cookies: used to remember your platform settings between sessions, such as your preferred language and display options. These are optional and do not affect platform functionality if disabled.
6. Data Retention
e2be retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account, and for such further period as may be required to comply with applicable legal obligations. Account activity data, transaction records, and KYC documentation are retained for a minimum period in accordance with applicable anti-money laundering requirements, which typically require financial records to be kept for a minimum of five years following account closure.
If you close your e2be account, we will delete or anonymise your personal data within a reasonable period, subject to any retention obligations that apply. You may request deletion of your personal data by contacting e2be support at [email protected]. Where data must be retained to comply with legal obligations, it will be held securely and will not be used for any other purpose.
7. Your Privacy Rights
e2be respects your rights in relation to your personal data. You may exercise any of the following rights by submitting a written request to our support team at [email protected]. We will respond to all verified requests within 30 days of receipt.
- Right of access: request a copy of the personal data e2be holds about you, including account data, transaction history, and gameplay records.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right of erasure: subject to applicable retention obligations, you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis exists.
- Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being verified.
- Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and to other processing activities where your particular circumstances make it appropriate.
8. Data Security
e2be implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. All data transmitted between your device and the e2be platform is encrypted using SSL technology. Data stored on e2be's servers is held in encrypted form. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.
While e2be takes all reasonable steps to protect your personal data, no transmission over the internet or mobile network can be guaranteed completely secure. You also play an important role: use a strong unique password for your e2be account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
9. Children and Minors
e2be is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with e2be, please contact us immediately at [email protected] so that we can take appropriate action.
10. Changes to This Privacy Policy
e2be may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features and services available on the platform. When we make changes, we will update the Last Updated date at the top of this page. For significant changes that affect how we use your personal data or your rights, we will also notify registered players by SMS where practicable.
Your continued use of e2be after any update to this Privacy Policy constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically. If you do not accept the revised Privacy Policy, you must stop using e2be and request account closure by contacting our support team.
11. Contact and Privacy Questions
If you have any questions, concerns, or requests relating to this Privacy Policy or to how e2be handles your personal data, please contact our support team by email at [email protected]. Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays. We aim to respond to all privacy queries within two business days.
When contacting us about a privacy matter, please include your registered mobile number and a clear description of your request. This helps us locate your account records promptly and respond accurately. We may ask for additional information to verify your identity before actioning any data rights request.
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